Gianna Pfister-LaPin is the senior UI/UX designer on Mayo Clinic’s in-house intranet team, recently named one of Nielsen Norman Group’s 10 Best Intranets of 2014. There she leads large design projects for clinical and operational departments, consults on enterprise-wide standards for a variety of digital interfaces, and conducts user research to gain insight into Mayo Clinic’s 60,000+ employees.

Gianna currently lives in outside Rochester, Minnesota with her partner and two children. She holds a BA in Sociology from the University of Wisconsin-Milwaukee, plays with yarn in her spare time, and — when necessary — can be bribed with stroopwafels.

Presenting